Replacement Policy

Policy

Replacement Policy

VibePairs Women’s Clothing

At VibePairs, we are committed to providing you with high-quality women’s clothing that meets your expectations. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward Replacement policy.

Exchange Policy

  • No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
  • We offer only exchange of product.
  • If you receive a damaged/defective product or incorrect item, we will replace the product with the next fastest possible courier facility.
  • You may select the same product or any other product from our store for exchange.
  • Sale Items: Items marked as ‘Sale’ are non-returnable.
  • Exchange process is approved once only.
  • Products can be exchanged within 5 days of delivery. Post this, exchange is not allowed.
  • The item must be in its original condition, unworn, unwashed, and with all tags attached. Unboxing video is required for exchange.

Exchange Process

  • Contact our customer service team at +91 884 923 0410 (Mon–Sat, 10:00 AM to 6:00 PM) to initiate a replacement request.
  • Provide your order number and details about the item you wish to exchange.
  • Attach your unboxing video to our support number.
  • Our team will guide you on how to return the item, including any shipping instructions.

How To Exchange Products?

  • Customers are responsible for exchange shipping. You may send the return parcel to our warehouse address via your own cost.
  • We do not have any reverse pickup service currently — please keep this in mind.
  • If reverse pickup is arranged from our side, the customer will need to pay ₹250 for reverse shipping charges.
  • We recommend using a trackable shipping method to ensure the safe return of the item.
  • The item must be in its original condition, unworn, unwashed, and with all tags attached. Unboxing video is required.
⚠  We do not have reverse pickup service. You must send the parcel to our warehouse at your own shipping cost.

Exceptions

  • Certain items such as undergarments, swimwear (with hygiene seals removed), and personalized/customized products may not be eligible for exchange due to hygiene and customization reasons.
  • Items purchased during promotional sales or clearance events may have different exchange conditions, which will be specified during the purchase.
  • If you receive a damaged or defective item, please contact us immediately upon receipt. We will work to resolve the issue promptly.
  • Your satisfaction is important to us. If you have any concerns or need further assistance, please reach out to our customer service team.

By shopping with VibePairs, you agree to abide by our replacement and exchange policy outlined above.

Contact Information

Questions about this policy should be sent to us at:

VibePairs
📞 Phone: +91 884 923 0410 (Mon–Sat, 10:00 AM to 6:00 PM)
✉ Email: vibepairs@gmail.com

All legal cases will be treated under Surat jurisdiction court only.